Privacy Policy

Introduction

POWER MARKET LIMITED (“we”, “us” or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, enquire about our services, or work with us as a client or supplier.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. For the purposes of this legislation, POWER MARKET LIMITED is the data controller responsible for your personal data.

Information we collect

We may collect and process the following categories of personal information:

• Contact details such as your name, company, email address and telephone number, which you provide when you submit an enquiry or correspond with us.
• Enquiry details including the content of your message, your service interests and any budget information you choose to share.
• Client and supplier information collected in the course of providing or receiving services, including billing and contractual details.
• Technical information such as your IP address, browser type, device information and pages visited, gathered through cookies and similar technologies.
• Marketing preferences where you have chosen to receive communications from us.

We do not intentionally collect special category data through our website. Please do not send us sensitive personal information unless it is necessary and we have asked for it.

How we use your information

We use personal information for the following purposes:

• To respond to your enquiries and provide the information or services you request.
• To provide, manage and improve our services to clients.
• To administer our contracts, invoicing and business records.
• To send you marketing communications where you have consented or where we are otherwise permitted to do so.
• To maintain the security and performance of our website.
• To comply with our legal and regulatory obligations.

Legal bases for processing

We rely on the following legal bases under the UK GDPR:

• Consent — for example, when you opt in to marketing communications. You may withdraw consent at any time.
• Contract — where processing is necessary to provide services to you or to take steps at your request before entering into a contract.
• Legitimate interests — to run and promote our business responsibly, provided your rights do not override those interests.
• Legal obligation — where we must process data to comply with the law.

Cookies and analytics

Our website uses cookies and similar technologies to function correctly and to help us understand how visitors use the site. You can control non-essential cookies through our cookie controls and your browser settings. For full details, please see our Cookie Policy.

Sharing your information

We do not sell your personal data. We may share it with:

• Trusted service providers who support our operations, such as hosting, email and analytics providers, under appropriate data-processing agreements.
• Professional advisers such as accountants and lawyers where necessary.
• Regulatory bodies, law enforcement or other authorities where we are legally required to do so.

Where providers process data outside the UK, we take steps to ensure appropriate safeguards are in place.

Data retention

We keep personal information only for as long as necessary for the purposes described in this policy, or as required to meet legal, accounting or reporting obligations. Enquiry data that does not lead to an engagement is retained for a limited period and then deleted or anonymised.

Your rights

Under UK data-protection law you have the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request erasure of your data in certain circumstances.
• Object to or request restriction of processing.
• Request the transfer of your data (data portability) where applicable.
• Withdraw consent at any time where we rely on consent.

To exercise any of these rights, please contact us using the details below. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.

How we protect your data

We use appropriate technical and organisational measures to protect personal information against unauthorised access, loss or misuse. While no online transmission is entirely secure, we take reasonable steps to safeguard the data entrusted to us.

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “last updated” date. We encourage you to review it periodically.